Community Information Database


Santa Cruz City Water Department

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General Agency Information
Name:Santa Cruz City Water Department
Address:212 Locust St. Suite A
Santa Cruz, CA  95060
Driving Directions
Primary Phone:831-420-5200
Fax Number:831-420-5201
Email Address:rcoletta@cityofsantacruz.com
Website:www.cityofsantacruz.com/departments/water
Description:The Water Administration Section coordinates and manages department business by focusing on the following operational areas: human resources, finances, public relations, safety, regulatory compliance.

The Santa Cruz Municipal Utilities Office (SCMU) in the first line of contact for the Department and provides customer service for water, sewer, refuse and recycling services for residents and businesses within the City limits. Utility Service Representatives are available in person and by telephone 831-420-5220 to provide assistance that includes opening and closing utility accounts, answering service related questions, billing and account questions, handling disputes, leaks, rebates and customer education. The City also provides water service to Live Oak, a portion of the City of Capitola, and limited water service along Highway 1 north of Santa Cruz.

Pay bill in person: 9am-5pm, Monday-Thursday & every other Friday, at SCMU Lobby, 212 Locust Street, Suite D or Finance, 809 Center St., Rm 101

Water Conservation-see related agencies below

The Water Engineering Section (Suite C 420-5210) provides engineering, planning, and project design for construction of necessary water facilities and installation of water saving technologies. Keeps current with new technologies and water quality issues, remaining sensitive to mitigation of environmental impacts. Reviews all requests for water services. Maintains records of facilities, installations and maps. Engineering also oversees the Backflow Prevention Program.
Counter Hours: Monday - Thursday and every other Friday 8:00am-12 Noon; 1:00pm to 5:00pm.


The Water Resources Management Section (715 Graham Hill Rd., Santa Cruz 420-5483) is responsible for the drinking water source protection, environmental regulatory compliance, and general natural resource management work that is an important part of the delivery of clean drinking water to our customers. Along with other responsibilities, Resource Management staff provide environmental review and compliance support for the Department; conduct biological and hydrologic surveys, including drinking water source stream gaging and anadromous fishery habitat typing/population assessments; work on the Department's Habitat Conservation Plan; manage the Department's watershed lands, develop drinking water source assessments; and perform outreach and education with drinking water source watershed stakeholders.

The Water Quality Lab (420-5480) monitors raw water sources, finished water, and distributed water. In 1990, an EPA-certified laboratory was built to increase the analytical capabilities in microbiology, inorganic chemistry, and organic chemistry. This EPA-certified water quality lab helps to insure the safety and aesthetics of the drinking water. Performing hundreds of tests year round, our monitoring program exceeds the state and federal requirements for testing.

The Water Production Section (420-5450) operates and maintains water storage, diversion, collection, pumping, and treatment facilities from all sources throughout the system. Our system includes the Graham Hill Water Treatment Plant, which can process up to 16 million gallons of water per day and is the only conventional water treatment plant on the Monterey Bay.

Loch Lomond Recreation Area-see related agencies

The Water Distribution Section (1125 River St., Santa Cruz 420-5560) maintains and operates all transmission and distribution mains throughout the water piping network. Water Distribution also maintains and operates all service lines, hydrants and valves.

Water Commission-see related agencies

ELIGIBILITY: City of Santa Cruz, Live Oak Area, Santa Cruz Gardens, DeLaveaga, Branciforte, Carbonera Estates, Pasatiempo, Rolling Woods, and Graham Hill areas.

AREAS SERVED: The boundaries of this service are 41st Avenue on the east, Cowell State Park on the north, Monterey Bay on the south, and Laguna Canyon on the west.
Mission:Our mission is to ensure public health and safety by providing a clean, safe, reliable supply of water. We strive to serve the community in a courteous, efficient, cost effective and environmentally sustainable manner.
Programs:

Languages other than English:Spanish
Accommodations for Disabled:Parking & Wheelchair Access
Public Transportation:Available Within Four Blocks
Eligibility:See Description Notes
Fees:Call for Information
Areas Served:See Description Notes
Physical Location:Santa Cruz
Funding Source:City Government
 
Officials
 

Rosemary  Menard
Director

Related Agencies
Child Agencies:Loch Lomond Recreation Area
Santa Cruz City Water Commission
Santa Cruz City Water Conservation
 
Subject Headings
 Conservation
Government Agencies
Water Connection/Repair
Water Conservation Enforcement
This record last modified September 1, 2014

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