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Community Information Database

General Agency Information
Name:Santa Cruz County Office of the District Attorney Consumer Affairs Unit
Alternate Name(s):Consumer Affairs/Environmental Protection Division
Address:701 Ocean Street Room 200
Santa Cruz, CA  95060
Driving Directions
Primary Phone:831-454-2050
Email Address:DAO@co.santa-cruz.ca.us
Website:sccounty01.co.santa-cruz.ca.us/DAInternet/
Days/Hours of Operation/Phone:Monday-Friday, 8am-12 and 1-5pm
Description:The Consumer Affairs unit is part of the Consumer Affairs/Environmental Protection Division in the District Attorney's Office. The Consumer Affairs unit provides assistance to consumers who live, shop or do business in the County of Santa Cruz. The Division offers telephone counseling and referrals to state and federal agencies that deal with consumer issues. It performs complaint mediation for buyer-seller disputes, and also conducts investigations if there appears to be illegal, fraudulent or deceptive practices. The Division offers programs on consumer education through the news media, schools, presentations and community workshops. It also provides consumer information tip sheets, news letters and other publications to help make consumers aware of deceptive practices and be more informed in their buying decisions. The Division maintains an extensive reference file of business names and complaint histories that is made available to the public on request. The Division also provides limited landlord-tenant self help information.

The Environmental Protection Units' focus is on protecting the public from companies that violate environmental laws violations that can threaten the natural environment or endanger public health.

The unit investigates and prosecutes matters involving unlawful treatment, transportation, storage and disposal of hazardous materials and wastes.

In addition to criminal charges filed against an entity or individual, civil complaints may be initiated to prevent on-going violations and to seek monetary penalties for violations when appropriate.

The specific responsibilities of the Consumer Affairs and Environmental Protection Division are to:
Receive, evaluate, and investigate consumer inquires and complaints;
Conduct consumer education;
Counsel consumers and businesses and handle complaint adjudication;
Protect against consumer fraud;
Prosecute building code violations;
Investigate and prosecute environmental violations;
Investigate and prosecute "white collar" and criminal fraud complaints;
Represent consumer interests before various government and private agencies;
Offer mediation services.
Programs:CONSUMER PUBLICATIONS LANDLORD/TENANT
http://www.dca.ca.gov/publications/landlordbook/index.shtml
Languages other than English:Spanish
Accommodations for Disabled:Call for Information
Public Transportation:Available Within Four Blocks
Eligibility:Public Service
Fees:Call for Information
Areas Served:Santa Cruz County
Physical Location:Santa Cruz
Funding Source:County Government
 
Related Agencies
Parent Agency:Santa Cruz County Office of the District Attorney
 
Subject Headings
 Building Code Enforcement
Consumer Assistance and Protection
Consumer Complaints
Consumer Education
Consumer Fraud Reporting
Consumer Issues
Consumer Protection Agencies
Consumer Services
Eviction Assistance
Landlord/Tenant Assistance
Landlord/Tenant Dispute Resolution
Mediation
Rental Deposit Assistance
Tenant Rights Counseling
This record last modified January 14, 2014