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California Department of Health Care Services Mental Health Ombudsman Services

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General Agency Information
Name:California Department of Health Care Services Mental Health Ombudsman Services
Alternate Name(s):Medi-Cal Mental Health Services
Mental Health Ombudsman's Services
Primary Phone:800-896-4042
Days/Hours of Operation/Phone:Monday-Friday, 8-5
Description:The purpose of Mental Health Ombudsman is to create a bridge between the Mental Health Plan system and individuals, family members and friends of individuals, in need of mental health services by providing information and assistance in navigating through the system. An Ombudsman is a person in a government agency to whom people can go to make complaints or explain problems with the programs or policies of the agency.

Assist you with navigating through the Medi-Cal Mental Health Managed Care System
Help you find information in order to access appropriate mental health services
Connect you with the right person/department to help you resolve a problem
Address concerns or grievances about services
Connect you with local resources in your county who can help you
Connect you with consumers' rights services

ELIGIBILITY: Mental Health clients, family and friends are encouraged to call for information or to report (anonymous and confidential) possible violations of a client's rights or abuse or neglect.
Languages other than English:Interpreters Available
Accommodations for Disabled:Not Applicable
Public Transportation:Not Applicable
Eligibility:See Description Notes
Areas Served:California
Subject Headings
Government Agencies
Information and Referral
Mental Health Facility Complaints
Patient Rights Assistance
This record last modified December 21, 2015

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