Santa Cruz Public Libraries'

Community Information Database

General Agency Information
Name:Better Business Bureau
Alternate Name(s):BBB of Silicon Valley
Counties of Los Angeles, Santa Clara, San Benito, Santa Cruz, and Monterey
Address:1112 S. Bascom Ave.
San Jose, CA  95128
Driving Directions
Primary Phone:408-278-7400
Description:Monday-Friday: 9:00am-12:00pm and 1:00pm-4:00pm

We are a private, non-profit organization developed to monitor and report on the business practices of companies. Each BBB is licensed by the Council of Better Business Bureaus, and governed by its own local Board of Directors.

Provides Business Reviews, Charity Reports, Complaint Resolution, Arbitration, Advertising Review Services, Scam Warnings, Trustlink Customer Reviews, an Accredited Business Directory, Auto Line (auto warranty dispute resolution and Lemon Law compliance), a database of online businesses and a resource library with over 100 topics.

AREAS SERVED: Counties of Los Angeles, Monterey, San Benito, Santa Cruz, and Santa Clara
Mission:BBB’s mission is to be the leader in advancing marketplace trust. We do this by:
Setting standards for marketplace trust
Encouraging and supporting best practices by engaging with and educating consumers and businesses
Celebrating marketplace role models
Calling out and addressing substandard marketplace behavior
Creating a community of trustworthy businesses and charities
Programs:Filing complaints against a business:

Military Line: free resources on consumer protection and financial literacy for military families
Languages other than English:None
Accommodations for Disabled:Call for Information
Public Transportation:Available Within Four Blocks
Eligibility:Open to All
Areas Served:See Description Notes
Funding Source:Memberships
Subject Headings
Consumer Assistance and Protection
Consumer Complaints
Consumer Education
Consumer Issues
Consumer Protection Agencies
Consumer Services
Private Nonprofits
This record last modified February 14, 2017